Why Chase Sucks

Aside from my Facebook status, I had not posted the events that occurred on the way to Barbara's viewing. In addition to helping take care of all the arrangements, we had Lizzie's graduation from VPK, Shane's championship hockey game and Lizzie's dance recital. As an aside, the graduation went fine, Shane won his championship, and Lizzie danced her heart out (with a little help from Daddy[no videos will be posted]).

Following Lizzie's recital, we had to go to the funeral home in North Miami for the viewing. On the way we decided to stop for (Lunner, Dinch, whatever). We stopped at a Chinese buffet on N. Miami Blvd. While we were in there, some scumbags did a smash and grab on Brenda's van. People inside the restaurant saw them, but only tried to call the manager. After the smash and grab, it started to downpour, so in addition to having her purse stolen, the inside of the van was soaked.

Once I saw that the van was broken into, I went back inside. The manager called the police while I was on the phone with the bank cancelling Brenda's debit card. We got everything cancelled, put a fraud alert on her credit report, and moved on.

Well, a couple of days later, I noticed two charges for Chevron on our bank account that we did not make. I called up the bank and they reversed the charges, and sent me a letter that I need to fill out (it just came in the mail today). I was hoping that was the end of it, I was mistaken. I have alerts on my checking account that e-mail me and text me when certain things happen within the account. On Thursday the 18th I received one of these alerts stating that a Withdrawl larger than $200 was posted to my account. I knew that all bills were already taken care of then, so I checked it out. It turns out there were two deposits on my account ($1400, and $2400) and a deposit reversal of $2400. There was also a hold of $2300 on my account. I immediately called the bank to let them know that I did not make those deposits and I was very concerned because of Brenda's purse being stolen. They said they would investigate, and put a fraud alert on the account.

On Monday, the 22nd, after paying my bills in the morning, I received another e-mail saying there was a large withdrawl from the account. I thought, it's probably Brenda's car payment but let me check to verify. It wasn't the car payment, it was a "customer withdrawl" of $1800. I was now livid and called the bank again. They said I would have to talk to the branch where it occurred. They transferred me to the branch and the guy who answered the phone said he could not give me any answers and I would have to go to a branch to discuss the situation. I flew out of my office and went to the branch across the street.

The manager at the local branch (David) was very understanding and helped me out. He said he saw the fraud alert on my account and couldn't understand why the idiot at the Weston branch (teller 109) would release the money to the person in the drive-thru. He called the other branch and asked why the teller did that. The teller said that the person had ID that said she was Brenda and she was driving a Cadillac. I said that was impossible because Brenda drives a toyota and was at work all day.

I spent the rest of the afternoon (with a break to pick up the kids) at the bank opening a new account, trying to only leave enough in the old account to cover everything that I had already written a check for, or initiated a payment for, and tried to figure out who I had on an automatic withdrawl. David and Jaime were very helpful where the rest of Chase I feel failed miserably. There is now another alert on the old account stating that either Brenda or I must be called before any withdrawl. Let's see if that happens.